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Privacy Policy

Last updated: May 2, 2026

1. Introduction

Diamond Air Duct Cleaning ("we," "our," or "us") operates the website diamondairductcleaning.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our air duct cleaning services in Miami, FL and surrounding areas.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, and delivery address that you provide when requesting a quote or placing an order.
  • Payment Information: Credit card and billing information processed securely through our third-party payment processor. We do not store your full credit card number on our servers.
  • Usage Data: Browser type, IP address, pages visited, time spent on pages, and other diagnostic data collected automatically.
  • Communication Data: Records of phone calls, emails, and text messages exchanged with our team for quality assurance and service improvement.

3. How We Use Your Information

  • To provide, maintain, and improve our air duct cleaning services
  • To process your orders, payments, and service requests
  • To communicate with you about your orders, including delivery confirmations and service updates
  • To respond to your inquiries and provide customer support
  • To send you marketing communications (with your consent, which you may withdraw at any time)
  • To comply with legal obligations and protect our rights

4. Information Sharing

We may share your information with:

  • Service Providers: Local operators who deliver and service equipment at your location. We share only the minimum information necessary (delivery address, first name, equipment type, and delivery window).
  • Payment Processors: To securely process your payments.
  • Analytics Partners: To help us understand website usage and improve our services.
  • Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, contact us at info@diamondairductcleaning.com or call (305) 555-0119.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us: